Legal

Privacy Policy

Last Updated: April 20, 2026

Forma Nova Design & Build LLC (“Forma Nova,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.

By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website or services.

1. Information We Collect

Personal Information You Provide

We may collect personal information that you voluntarily provide when you:

• Fill out a quote request or contact form
• Call, email, or text us
• Upload photos or project details through our online forms
• Subscribe to communications or promotions

This information may include:

• Full name
• Phone number
• Email address
• Mailing or project address
• Zip code
• Project descriptions, photos, and related details

Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

• IP address and approximate geographic location
• Browser type and version
• Device type and operating system
• Pages visited, time spent, and referring URLs
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide estimates
• To schedule and manage your remodeling project
• To communicate with you about your project, including updates and follow-ups
• To improve our website, services, and customer experience
• To send marketing communications (only with your consent)
• To comply with legal obligations and protect our rights

3. Cookies & Tracking Technologies

Our website may use cookies, pixels, and similar technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of our website.

We may use third-party analytics services such as Google Analytics, which collects information about your use of our website. You can learn more about Google’s practices at policies.google.com/privacy.

4. Third-Party Services

We may share your information with trusted third-party service providers who assist us in operating our website, conducting business, or servicing you, including:

• CRM & marketing platforms (e.g., GoHighLevel) for lead management and communication
• Cloud hosting providers for file and image storage (e.g., Cloudinary)
• Analytics providers (e.g., Google Analytics) for website performance analysis
• Payment processors if applicable for service payments

These third parties are obligated to keep your information confidential and use it only for the purposes for which it was shared.

We do not sell, trade, or rent your personal information to third parties for their marketing purposes.

5. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

7. Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to certain exceptions
• Opt-Out: Unsubscribe from marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly

To exercise any of these rights, please contact us using the information provided below.

8. Children’s Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can take appropriate action.

9. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of any third-party websites you visit.

10. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting to our website with an updated “Last Updated” date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.